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Los Angeles , CA
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Los Angeles , CA

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FAQ

FAQs

Travel Help Desk

Have a travel-related question? Travel Help Desk has the answer. Check out these FAQs and call or text us today for more information!

  • What is a "customized travel itinerary"?

    A customized itinerary from Travel Help Desk is tailored to your interests, preferences, and expectations. Based on the information you give us, we plan for spontaneous exploration time and balance it with time for relaxation. We handle the logistics and also can direct you to the highlights of your destination.

  • What services do you offer on a "customized travel tour"?

    Our customized travel offers a range of services, including:


    • Internal air and rail reservations, including all bookings and tickets for travel within Nepal and Sri Lanka.
    • Transfers from airports and railway stations, with or without assistance.
    • Road travel arrangements, such as coaches, chauffeur-driven cars, jeeps, and mini-coaches, covering long drives, local sightseeing, or other destinations.
    • Room accommodations based on your preferences.
    • English-speaking escorts, guides, expedition leaders, and facilitators to enhance your tour experience.
    • Translators for French, Spanish, Italian, and Russian are available upon request.
    • We arrange meals by consensus and have additional options for guests when you’re in larger towns and cities.
    • We handle pre-arranged entrance fees to monuments, camera fees, porterage, and similar charges.
    • We can arrange special entertainment, research, or educational programs, including Indian classical dance, musical concerts, and Bollywood movie experiences.
    • We secure and confirm critical reservations for airlines and hotel space.
    • We provide a local contact point for messages, mail, and emergencies.

  • What about bookings and cancellations?

    During peak season, most hotels will need to be booked at least two months in advance. Your deposit will be required 45 days before check-in. In most cases, cancellations 30 days prior allow a full refund, but sometimes a 10-15% charge may apply. Cancellation with less than seven days' notice may result in a day's retention charge.

  • What should I know about internal air travel?

    Popular routes fill up quickly during peak season or when limited flights operate between cities, so you should book three months in advance for group travel. For travel with two to three people, booking 45 days in advance is usually sufficient. Since our cancellation charges are based on actual costs incurred, as well as our administrative and communication expenses, the amount is usually nominal.

  • What about internal rail travel?

    Train tickets must be purchased at the time of reservation, which can be made 30 days prior to travel. For superior trains like 'Rajdhani' and 'Shatabdi,' bookings open 60 days prior. Canceling three days before travel incurs a small reservation fee; 50% is charged for cancellations 24 hours in advance, and the full amount is charged thereafter.


  • Why should I book with you instead of an online booking site?

    We can ensure personalized service and attention that online sites cannot match, including expert guidance, detailed itineraries, and comprehensive support. We make travel an enjoyable, unique, and stress-free experience!

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